911 Call Taker - Start a Critical Public Safety Career

National Public Safety Careers; Onida (SD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Onida, SD. Responsibilities include handling incoming emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Training and certification are emphasized, with awareness of privacy and proper information handling. Applicants should meet high school diploma requirements and may have prior customer service or public safety exposure.

Qualifications

• Requires strong listening, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Clear communication

Caller privacy

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in Onida, SD. Responsibilities include handling incoming emergency and nonemergency calls, verifying locations, and documenting details for dispatch teams.

Training and certification are emphasized, with awareness of privacy and proper information handling. Applicants should meet high school diploma requirements and may have prior customer service or public safety exposure.