911 Call Taker — Impactful Emergency Communications

National Public Safety Careers; Crooks (SD); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker in Crooks, SD to handle emergency and nonemergency lines. You will verify locations, collect callback information, and ask structured questions to triage incidents. Accurate data entry into dispatch systems is essential for timely responder notification.

The role requires strong listening, typing, and verbal communication, with adherence to established procedures. Training and certification are provided, and varied shifts may apply.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High School Diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker in Crooks, SD to handle emergency and nonemergency lines. You will verify locations, collect callback information, and ask structured questions to triage incidents. Accurate data entry into dispatch systems is essential for timely responder notification.

The role requires strong listening, typing, and verbal communication, with adherence to established procedures. Training and certification are provided, and varied shifts may apply.