911 Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Yankton (SD); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking dedicated 911 Call Taker opportunities in Yankton, SD. In this role, you will listen to callers, gather essential information, and relay details to responders, ensuring accurate and timely emergency responses.

Training and certification are provided as needed. Candidates should have strong listening and typing skills, the ability to stay calm under pressure, and the capacity to follow structured procedures.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

Active listening

Typing accuracy

Verbal communication

Following procedures

Formation

High school diploma or GED

Outils

Call-processing software

Description du poste

National Public Safety Careers is seeking dedicated 911 Call Taker opportunities in Yankton, SD. In this role, you will listen to callers, gather essential information, and relay details to responders, ensuring accurate and timely emergency responses.

Training and certification are provided as needed. Candidates should have strong listening and typing skills, the ability to stay calm under pressure, and the capacity to follow structured procedures.