911 Call Taker: Training & Growth in Emergency Communications

National Public Safety Careers; Turton Township (SD); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Turton, SD. The role involves answering emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch teams.

Training will cover call-taking procedures and required certifications. Ideal candidates have strong listening and typing abilities, clear communication, and the ability to follow structured processes.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call center experience is helpful but not always required.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls and document information accurately.
• Verify incident location and caller contact details.
• Use standardized questions to determine urgency and type of incident.
• Enter information into call-processing or dispatch software.
• Forward incident details promptly to the appropriate dispatch function.
• Provide clear instructions when required and within training boundaries.

Skills

Listening skills

Typing speed

Verbal communication

Procedure following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Turton, SD. The role involves answering emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch teams.

Training will cover call-taking procedures and required certifications. Ideal candidates have strong listening and typing abilities, clear communication, and the ability to follow structured processes.