911 Call Taker - Start a Critical Public Safety Career

Public Safety Dispatch Network; Milton (DE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Milton, DE is seeking 911 Call Takers who will handle emergency and nonemergency calls, verify locations, and document information for responders. You may work in centers where call taking is separate or combined with radio dispatch, depending on the vacancy.

Qualified applicants typically have a high school diploma or GED and strong listening, typing, and communication skills.

Qualifications

• High school diploma or GED required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Milton, DE is seeking 911 Call Takers who will handle emergency and nonemergency calls, verify locations, and document information for responders. You may work in centers where call taking is separate or combined with radio dispatch, depending on the vacancy.

Qualified applicants typically have a high school diploma or GED and strong listening, typing, and communication skills.