911 Call Taker — Build a Career in Public Safety

Public Safety Dispatch Network; Milton (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Milton, NH seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions to confirm where help is needed and document information for responders.

Roles may involve working in centers where call taking is separate or combined with radio dispatch. Training and certification determine duties and eligibility for this position.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Milton, NH seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions to confirm where help is needed and document information for responders.

Roles may involve working in centers where call taking is separate or combined with radio dispatch. Training and certification determine duties and eligibility for this position.