911 Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Hingham (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

The Public Safety Dispatch Network in Hingham, WI is seeking qualified 911 Call Takers. You will answer incoming emergency calls, verify locations and caller details, and document information for responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided; shift work, including nights and weekends, is possible.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network in Hingham, WI is seeking qualified 911 Call Takers. You will answer incoming emergency calls, verify locations and caller details, and document information for responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided; shift work, including nights and weekends, is possible.