911 Call Taker — Be the First to Help (Madison, NH)

Regional 911 Intake Solutions; Madison (NH); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking candidates for 911 Call Taker positions in Madison, NH. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and following structured procedures to relay information to dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to stay calm under pressure.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking candidates for 911 Call Taker positions in Madison, NH. The role involves handling emergency and nonemergency calls, verifying locations and contact details, and following structured procedures to relay information to dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to stay calm under pressure.