911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Fort Lee (NJ); Presencial; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Training opportunities

Descripción de la vacante

Public Safety Dispatch Network in Fort Lee, NJ is seeking 911 Call Takers to join a fast-paced emergency communications team. You will ask focused questions, confirm locations, document information, and forward details to the appropriate dispatch function, providing calm, accurate support to distressed callers.

The role emphasizes strong listening, clear verbal communication, and precise data entry. A high school diploma or equivalent is commonly required; prior customer service or public safety

Formación

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening

Typing accuracy

Verbal communication

Educación

High School Diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Fort Lee, NJ is seeking 911 Call Takers to join a fast-paced emergency communications team. You will ask focused questions, confirm locations, document information, and forward details to the appropriate dispatch function, providing calm, accurate support to distressed callers.

The role emphasizes strong listening, clear verbal communication, and precise data entry. A high school diploma or equivalent is commonly required; prior customer service or public safety