911 Call Taker — Start in Emergency Communications

Regional 911 Intake Solutions; Town of Fort Edward (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in Fort Edward, NY seeks dedicated 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for dispatch.

Candidates typically have a high school diploma and strong listening, accurate typing, and clear verbal communication. Training and certifications are required; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience helpful.
• Strong listening, typing, and verbal communication required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing software.
• Forward incident information to the dispatch function.
• Provide authorized pre-arrival instructions with training.

Skills

Listening skills

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Fort Edward, NY seeks dedicated 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for dispatch.

Candidates typically have a high school diploma and strong listening, accurate typing, and clear verbal communication. Training and certifications are required; shifts may include nights, weekends, and overtime.