911 Call Taker — Be the First to Help in Emergencies

Regional 911 Intake Solutions; Dover (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Dover, Ohio seeks 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm locations, and collect essential details to support responders.

The role emphasizes listening, typing accuracy, and clear communication; training and certification are required. Work may involve rotating shifts, weekends, and holidays, with benefits depending on the agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication with callers required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Dover, Ohio seeks 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm locations, and collect essential details to support responders.

The role emphasizes listening, typing accuracy, and clear communication; training and certification are required. Work may involve rotating shifts, weekends, and holidays, with benefits depending on the agency.