911 Call Taker – Start a Critical Public Safety Career

Regional 911 Intake Solutions; Amston (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee‑assistance programs

continuing training

Job summary

Regional 911 Intake Solutions in Amston, CT seeks dedicated 911 Call Takers to speak with callers, verify locations, and document critical details for responders. Training and certifications are provided during onboarding.

Responsibilities include handling both emergency and nonemergency lines, following structured procedures, protecting caller privacy, and delivering essential pre-arrival instructions as trained and certified.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety helpful but not required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Regional 911 Intake Solutions in Amston, CT seeks dedicated 911 Call Takers to speak with callers, verify locations, and document critical details for responders. Training and certifications are provided during onboarding.

Responsibilities include handling both emergency and nonemergency lines, following structured procedures, protecting caller privacy, and delivering essential pre-arrival instructions as trained and certified.