911 Call Taker — Launch a Critical Public Safety Career

National Public Safety Careers; West Bend (IA); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

National Public Safety Careers is listing 911 Call Taker opportunities in West Bend, IA. This role involves handling emergency calls, gathering essential information, and coordinating with responders.

Candidates should have a high school diploma; prior customer service or public safety experience is helpful. Shifts may include nights, weekends, and overtime. Training and certifications will be provided, with background checks and assessments required.

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Jobbeschreibung

National Public Safety Careers is listing 911 Call Taker opportunities in West Bend, IA. This role involves handling emergency calls, gathering essential information, and coordinating with responders.

Candidates should have a high school diploma; prior customer service or public safety experience is helpful. Shifts may include nights, weekends, and overtime. Training and certifications will be provided, with background checks and assessments required.