Emergency Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Webb (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified individuals for 911 Call Taker opportunities in Webb, IA. Call Takers answer emergency and nonemergency lines, confirm locations and contact details, and document information for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, assessments, and background checks are part of the process, with varying shifts including nights and weekends in a

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Customer service

Typing

Active listening

Verbal communication

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified individuals for 911 Call Taker opportunities in Webb, IA. Call Takers answer emergency and nonemergency lines, confirm locations and contact details, and document information for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, assessments, and background checks are part of the process, with varying shifts including nights and weekends in a