911 Call Taker: Start a Career in Emergency Response

Public Safety Dispatch Network; Bagdad (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bagdad, FL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with calm, accurate information gathering.

You will confirm locations, input details into dispatch software, and follow structured procedures while assisting callers and coordinating with responders. Training and certifications are required, with benefits and ongoing opportunities.

Qualifications

• Requires high school diploma or equivalent.
• Customer service or public safety experience helps; some vacancies accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Equivalent certification

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Bagdad, FL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines with calm, accurate information gathering.

You will confirm locations, input details into dispatch software, and follow structured procedures while assisting callers and coordinating with responders. Training and certifications are required, with benefits and ongoing opportunities.