911 Call Taker — Start a Career in Emergency Communications

National Public Safety Careers; Riverside (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers in Riverside, AL seeks a 911 Call Taker to be the first point of contact for emergencies, asking focused questions and documenting details for responders. You may work rotating shifts including nights and weekends, with ongoing training and certification requirements.

A high school diploma or equivalent is required, along with strong listening, accurate typing, and clear verbal communication. Experience with dispatch software is a plus.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and communication skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Riverside, AL seeks a 911 Call Taker to be the first point of contact for emergencies, asking focused questions and documenting details for responders. You may work rotating shifts including nights and weekends, with ongoing training and certification requirements.

A high school diploma or equivalent is required, along with strong listening, accurate typing, and clear verbal communication. Experience with dispatch software is a plus.