911 Call Taker: Start a Career in Emergency Communications

Public Safety Dispatch Network; Luna Pier (MI); Vor Ort; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network seeks a 911 Call Taker in Luna Pier, MI. You will handle emergency and nonemergency lines, verify locations, and document details for responders. The role requires calm decision-making, accurate typing, and adherence to procedures within structured training.

Experience in customer service is helpful, and some postings accept applicants without prior dispatch experience. Rotating shifts and full-time scheduling are common in public safety centers.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Experience in customer service or call centers is helpful.
• Some postings may accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training.

Kenntnisse

Listening

Typing

Verbal communication

Following procedures

Ausbildung

High school diploma or equivalent

Tools

Dispatch software

Jobbeschreibung

Public Safety Dispatch Network seeks a 911 Call Taker in Luna Pier, MI. You will handle emergency and nonemergency lines, verify locations, and document details for responders. The role requires calm decision-making, accurate typing, and adherence to procedures within structured training.

Experience in customer service is helpful, and some postings accept applicants without prior dispatch experience. Rotating shifts and full-time scheduling are common in public safety centers.