911 Call Taker — Start a 24/7 Public Safety Career

National Public Safety Careers; Laurel (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Laurel, Nebraska is seeking 911 Call Takers to be the first point of contact for emergencies, gathering key details, confirming locations, and relaying information to responders.

Successful candidates typically hold a high school diploma, demonstrate strong listening skills and accurate typing, and can follow structured procedures. Flexibility for rotating shifts and privacy/compliance training is expected.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful.
• Ability to type accurately and listen attentively.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers in Laurel, Nebraska is seeking 911 Call Takers to be the first point of contact for emergencies, gathering key details, confirming locations, and relaying information to responders.

Successful candidates typically hold a high school diploma, demonstrate strong listening skills and accurate typing, and can follow structured procedures. Flexibility for rotating shifts and privacy/compliance training is expected.