Emergency Call Taker: Start a Lifesaving Career

National Public Safety Careers; Nebraska; On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Douglas, Nebraska is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

Typical shifts include 24-hour operations; candidates may work rotating schedules and overtime. A high school diploma and strong listening and typing skills are required, with training leading to certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening skills and accurate typing are essential.
• Ability to follow structured procedures and assessments per agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers follow essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Douglas, Nebraska is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for responders.

Typical shifts include 24-hour operations; candidates may work rotating schedules and overtime. A high school diploma and strong listening and typing skills are required, with training leading to certifications.