911 Call Taker — Public Safety Communications

National Public Safety Careers; Lyman (NE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Lyman, Nebraska. These roles involve handling emergency and nonemergency lines, verifying locations, documenting details, and coordinating with dispatch teams.

Training and certification are required before performing authorized pre-arrival instructions. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow established procedures.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, typing and communication skills essential.
• Experience in customer service helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural rigor

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Lyman, Nebraska. These roles involve handling emergency and nonemergency lines, verifying locations, documenting details, and coordinating with dispatch teams.

Training and certification are required before performing authorized pre-arrival instructions. Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow established procedures.