911 Call Taker — 24/7 Emergency Response

National Public Safety Careers; Minatare (NE); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Paid leave

Employee assistance

Ongoing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for Minatare, NE. You will be among the first to speak with callers, gather essential information, and route details to the appropriate responders.

The role requires a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; some vacancies allow applicants without dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful.
• Typing and listening skills are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing software
• Forward incident information promptly to dispatch
• Help distressed callers focus on essential questions
• Use language-access resources when needed
• Provide pre-arrival instructions within training

Connaissances

Active listening

Accurate typing

Clear communication

Customer service

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is seeking 911 Call Takers for Minatare, NE. You will be among the first to speak with callers, gather essential information, and route details to the appropriate responders.

The role requires a high school diploma, strong listening and typing skills, and the ability to follow structured procedures; some vacancies allow applicants without dispatch experience.