911 Call Taker: Be the First to Help in Emergencies

National Public Safety Careers; Town of Fox Lake (WI); Sur place; USD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers invites applications for 911 Call Taker opportunities in Fox Lake, Wisconsin. Employees handle emergency and non-emergency lines, verify locations, and document details for dispatch teams, using approved questions to assess urgency.

Roles may require call-taking training and certifications; candidates should be capable of following structured procedures and working 24-hour shifts if needed. Background checks and eligibility apply.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service experience may be helpful; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures is essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Connaissances

Customer service

Listening comprehension

Verbal communication

Typing speed

Formation

High school diploma or equivalent

Outils

Dispatch software

Headset equipment

Description du poste

National Public Safety Careers invites applications for 911 Call Taker opportunities in Fox Lake, Wisconsin. Employees handle emergency and non-emergency lines, verify locations, and document details for dispatch teams, using approved questions to assess urgency.

Roles may require call-taking training and certifications; candidates should be capable of following structured procedures and working 24-hour shifts if needed. Background checks and eligibility apply.