911 Call Taker: Serve 24/7 & Help Save Lives

Public Safety Dispatch Network; Taylorsville (NC); Sur place; USD 34 000 - 58 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Taylorsville, NC seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch personnel. Training ensures proper use of call-processing systems and adherence to procedures.

The role emphasizes strong listening, precise typing, clear verbal communication, and the ability to follow structured protocols, with scheduling that may include rotating shifts and overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or public safety experience is helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Connaissances

Active listening

Typing accuracy

Verbal communication

Following procedures

Formation

High School Diploma or Equivalent

Outils

Call processing software

Dispatch software

Description du poste

Public Safety Dispatch Network in Taylorsville, NC seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for dispatch personnel. Training ensures proper use of call-processing systems and adherence to procedures.

The role emphasizes strong listening, precise typing, clear verbal communication, and the ability to follow structured protocols, with scheduling that may include rotating shifts and overtime as needed.