911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Bat Cave (NC); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Bat Cave, NC seeks a skilled 911 Call Taker to handle emergency and nonemergency lines with accuracy and calm under pressure. You will verify locations, gather essential data, and document information for responders using approved procedures and software.

The role emphasizes strong listening, precise typing, and clear verbal communication, with structured training, certifications, and potential shift work in a 24/7 environment.

Qualifications

• High school diploma or equivalent required; dispatch experience preferred.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing

Verbal communication

Following procedures

Formation

High school diploma or GED

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Bat Cave, NC seeks a skilled 911 Call Taker to handle emergency and nonemergency lines with accuracy and calm under pressure. You will verify locations, gather essential data, and document information for responders using approved procedures and software.

The role emphasizes strong listening, precise typing, and clear verbal communication, with structured training, certifications, and potential shift work in a 24/7 environment.