911 Call Taker: Real-Time Emergency Communications

Regional 911 Intake Solutions; Big Sandy (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals for 911 call-taking roles at the Big Sandy, WV location. The position involves handling emergency and nonemergency lines, verifying caller details, and documenting information for dispatch.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures. Training and certifications will be provided, with shift work and eligibility requirements typical for public

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking qualified individuals for 911 call-taking roles at the Big Sandy, WV location. The position involves handling emergency and nonemergency lines, verifying caller details, and documenting information for dispatch.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow procedures. Training and certifications will be provided, with shift work and eligibility requirements typical for public