911 Call Taker - Rapid Emergency Support Specialist

National Public Safety Careers; West Millgrove (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for roles based in West Millgrove, OH. You will answer emergency calls, confirm locations, and enter details into dispatch software to support first responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided as required by the hiring agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified 911 Call Takers for roles based in West Millgrove, OH. You will answer emergency calls, confirm locations, and enter details into dispatch software to support first responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided as required by the hiring agency.