911 Call Taker: Public Safety Dispatcher (Springfield)

Regional 911 Intake Solutions; Springfield (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions seeks capable 911 Call Takers in Springfield, WV. You will handle emergency and non-emergency calls, verify locations and caller details, and document information for dispatch teams.

Training will cover required procedures, language access, and privacy protections. The role involves sitting at a headset and computer setup, with rotating shifts and potential overtime to maintain 24/7 coverage.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills valued.
• Clear verbal communication essential.

Responsibilities

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller information.
• Use approved questions to triage urgency.
• Enter accurate details into call-processing software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training scope.
• Respect privacy and follow procedures.

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks capable 911 Call Takers in Springfield, WV. You will handle emergency and non-emergency calls, verify locations and caller details, and document information for dispatch teams.

Training will cover required procedures, language access, and privacy protections. The role involves sitting at a headset and computer setup, with rotating shifts and potential overtime to maintain 24/7 coverage.