Round-the-Clock 911 Call Taker — Public Safety Dispatcher

Regional 911 Intake Solutions; Worcester (VT); Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions is seeking qualified individuals to operate Worcester, VT call centers. The role involves taking emergency and nonemergency calls, verifying locations and callback details, and documenting information in dispatch software.

Training prepares you for proper pre-arrival instructions and coordination with responders. Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifikationen

• High school diploma or equivalent required or accepted.
• Customer service, telephone support or public safety experience is helpful but not always required.
• Ability to follow structured procedures with attention to detail and strong listening and typing skills.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing accuracy

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions is seeking qualified individuals to operate Worcester, VT call centers. The role involves taking emergency and nonemergency calls, verifying locations and callback details, and documenting information in dispatch software.

Training prepares you for proper pre-arrival instructions and coordination with responders. Applicants should have a high school diploma or equivalent, with customer service or public safety experience helpful.