911 Call Taker – Public Safety Dispatcher (Gardner, KS)

Regional 911 Intake Solutions; Gardner (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Gardner, KS seeks 911 Call Takers to answer emergency lines, verify locations, and document caller information for responders. You will use call-processing software and follow structured procedures to relay critical details promptly.

Strong listening, typing speed, and clear communication are required, with potential rotating shifts and weekend work. Training and certifications are part of the role, with benefits varying by agency.

Qualifications

• Applicants commonly require a high school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing speed

Active listening

Communication

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Gardner, KS seeks 911 Call Takers to answer emergency lines, verify locations, and document caller information for responders. You will use call-processing software and follow structured procedures to relay critical details promptly.

Strong listening, typing speed, and clear communication are required, with potential rotating shifts and weekend work. Training and certifications are part of the role, with benefits varying by agency.