911 Call Taker & Dispatcher – Emergency Communications

Public Safety Dispatch Network; Lamar (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Wiley, CO is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask targeted questions, verify locations, and document details for responders.

Role may involve rotating shifts, weekends, and following strict procedures. Requires a high school diploma; training and assessments are provided. Applications follow the official agency process.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Wiley, CO is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask targeted questions, verify locations, and document details for responders.

Role may involve rotating shifts, weekends, and following strict procedures. Requires a high school diploma; training and assessments are provided. Applications follow the official agency process.