911 Call Taker - Public Safety Dispatcher

National Public Safety Careers; Burnham (Mifflin County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Burnham, PA is seeking 911 Call Takers to answer emergency lines, verify locations, document details, and route information to dispatch. Shifts may include nights and weekends in a 24-hour operations environment.

A high school diploma or equivalent is commonly required; prior customer service or public safety experience helps. You must demonstrate listening, accurate typing, clear communication, and the ability to follow procedures. Training will be provided.

Qualifications

• Strong listening and comprehension for emergency calls.
• Accurate typing with attention to detail and data entry.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers in Burnham, PA is seeking 911 Call Takers to answer emergency lines, verify locations, document details, and route information to dispatch. Shifts may include nights and weekends in a 24-hour operations environment.

A high school diploma or equivalent is commonly required; prior customer service or public safety experience helps. You must demonstrate listening, accurate typing, clear communication, and the ability to follow procedures. Training will be provided.