Emergency Call Taker — Critical Public Safety Role

National Public Safety Careers; Curryville (PA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers in Curryville, PA is seeking a 911 Call Taker to answer emergency and nonemergency calls, confirm incident locations, and document details for dispatch. Applicants should have a high school diploma or GED, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Work may involve rotating shifts, nights, weekends, overtime, and training leading to certifications; benefits typically include health insurance and

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening

Education

High school diploma or GED

Job description

National Public Safety Careers in Curryville, PA is seeking a 911 Call Taker to answer emergency and nonemergency calls, confirm incident locations, and document details for dispatch. Applicants should have a high school diploma or GED, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Work may involve rotating shifts, nights, weekends, overtime, and training leading to certifications; benefits typically include health insurance and