911 Call Taker — Public Safety Dispatch (Leola)

National Public Safety Careers; Leola (AR); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for Leola, Arkansas. Work involves answering emergency lines, verifying locations, and relaying critical information to dispatch teams. The role emphasizes structured procedures, confidentiality, and customer-service skills.

Applicants should have a high school diploma or equivalent; prior public safety or call-center experience is a plus. Training and certifications are required, with shift work and 24/7 coverage typical in this field.

Qualifications

• A high school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers seeks 911 Call Takers for Leola, Arkansas. Work involves answering emergency lines, verifying locations, and relaying critical information to dispatch teams. The role emphasizes structured procedures, confidentiality, and customer-service skills.

Applicants should have a high school diploma or equivalent; prior public safety or call-center experience is a plus. Training and certifications are required, with shift work and 24/7 coverage typical in this field.