911 Call Taker: Quick-Impact Public Safety Communicator

Public Safety Dispatch Network; Tamms (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Tamms, IL is seeking 911 Call Takers who will be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch coordination.

Roles may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required; prior customer service or public safety experience helps, though some vacancies accept entrants. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Tamms, IL is seeking 911 Call Takers who will be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for dispatch coordination.

Roles may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma is commonly required; prior customer service or public safety experience helps, though some vacancies accept entrants. Training and certifications are provided.