911 Call Taker – Meaningful Public Safety Role

Regional 911 Intake Solutions; Prospect (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks individuals to become 911 Call Takers in Prospect, KY. You will answer emergency and nonemergency lines, verify locations, and document details for dispatch coordination in a fast-paced environment.

Training and certification establish required protocols, with rotating shifts and potential night/weekend work. A high school diploma or equivalent is commonly required, plus strong listening, accurate typing, and clear communication skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks individuals to become 911 Call Takers in Prospect, KY. You will answer emergency and nonemergency lines, verify locations, and document details for dispatch coordination in a fast-paced environment.

Training and certification establish required protocols, with rotating shifts and potential night/weekend work. A high school diploma or equivalent is commonly required, plus strong listening, accurate typing, and clear communication skills.