911 Call Taker - Launch Your Public Safety Career

Regional 911 Intake Solutions; Ravenna (KY); On-site; USD 32,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Ravenna, KY seeks a dedicated Call Taker to handle incoming emergency and nonemergency lines, verify locations, and document details for dispatch coordination. The role requires following structured questions and using approved software to ensure accurate, timely information flow to responders.

A high school diploma or equivalent is commonly required; prior customer service or public safety experience helps, though some vacancies accept applicants without

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Ravenna, KY seeks a dedicated Call Taker to handle incoming emergency and nonemergency lines, verify locations, and document details for dispatch coordination. The role requires following structured questions and using approved software to ensure accurate, timely information flow to responders.

A high school diploma or equivalent is commonly required; prior customer service or public safety experience helps, though some vacancies accept applicants without