911 Call Taker: Make a Lifesaving Difference in Crisis

National Public Safety Careers; Forest Lakes Estates (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Forest Lakes, AZ. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Strong listening, accurate typing, and clear communication are essential, with training and certifications guiding your responsibilities. Applicants with customer service or public safety exposure are welcome, though some vacancies accept new entrants.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High School Diploma

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Forest Lakes, AZ. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Strong listening, accurate typing, and clear communication are essential, with training and certifications guiding your responsibilities. Applicants with customer service or public safety exposure are welcome, though some vacancies accept new entrants.