911 Call Taker in Forest Lakes, AZ - Shift Differentials Available

National Public Safety Careers; Forest Lakes Estates (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Forest Lakes, AZ. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Strong listening, accurate typing, and clear communication are essential, with training and certifications guiding your responsibilities. Applicants with customer service or public safety exposure are welcome, though some vacancies accept new entrants.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High School Diploma

Job description

911 Call Taker Opportunities in Forest Lakes

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

Duty Location:

{airport_name}, Forest Lakes, AZ

Employer:

The hiring emergency communications agency identified in the official vacancy

Pay:

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Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

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What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training.
• Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

Call-taker hiring-process guidance

• Listening comprehension and accurate data-entry practice
• Resume and application support
• Customer communication and interview preparation
• Job-search tools and candidate support
• Start preparing for 911 Call Taker opportunities in Forest Lakes.