911 Call Taker – Make Life-Saving Impact

Public Safety Dispatch Network; Elkader (IA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Elkader, IA is seeking 911 Call Takers to handle incoming emergency lines and nonemergency calls. You will verify locations, collect callback information, and document details using dispatch software, ensuring timely forwarding to the appropriate teams.

Training, certifications, and strict adherence to procedures are required. Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Elkader, IA is seeking 911 Call Takers to handle incoming emergency lines and nonemergency calls. You will verify locations, collect callback information, and document details using dispatch software, ensuring timely forwarding to the appropriate teams.

Training, certifications, and strict adherence to procedures are required. Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.