911 Call Taker — Emergency Communications (Rayne)

National Public Safety Careers; Rayne (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rayne, LA. The role involves answering emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Training, background checks, and certifications are part of the process, with potential rotating shifts and overtime as needed.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or call-center experience helpful, dispatch experience not required.
• Strong listening, typing, and communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Rayne, LA. The role involves answering emergency and nonemergency calls, confirming locations, and documenting details for dispatch coordination.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Training, background checks, and certifications are part of the process, with potential rotating shifts and overtime as needed.