911 Call Taker: Lifesaving Communications Pro

Regional 911 Intake Solutions; Elaine (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Elaine, AR is seeking dedicated 911 Call Takers to field emergency calls and document details for responders.

You will verify incident locations, collect caller information, and enter data into dispatch software. A high school diploma or equivalent is typically expected, with strong listening and clear communication essential for success. Prior public safety or customer service experience is a plus.

Qualifications

• Strong listening comprehension and ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Elaine, AR is seeking dedicated 911 Call Takers to field emergency calls and document details for responders.

You will verify incident locations, collect caller information, and enter data into dispatch software. A high school diploma or equivalent is typically expected, with strong listening and clear communication essential for success. Prior public safety or customer service experience is a plus.