Emergency 911 Call Taker — Start a Lifesaving Career

Public Safety Dispatch Network; Chester (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Chester, IA to handle emergency and nonemergency calls with careful listening and precise data entry. You will verify locations, collect caller information, and use approved questions to determine urgency.

Training ensures accurate use of dispatch software and adherence to protocols. Applicants should have a high school diploma or equivalent and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into dispatch software accurately and promptly.
• Forward incident information to the appropriate dispatch function.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Chester, IA to handle emergency and nonemergency calls with careful listening and precise data entry. You will verify locations, collect caller information, and use approved questions to determine urgency.

Training ensures accurate use of dispatch software and adherence to protocols. Applicants should have a high school diploma or equivalent and strong communication skills.