911 Call Taker — Life-Saving Emergency Support (Montalba)

Regional 911 Intake Solutions; Montalba (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Montalba, TX. You will answer emergency and non-emergency lines, verify locations, and enter precise data into call-processing systems. Training and adherence to procedure are required for all duties.

Successful candidates typically have strong listening and typing skills, clear communication, and a customer-service mindset. Availability for rotating shifts and on-call coverage may be part of the role.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Montalba, TX. You will answer emergency and non-emergency lines, verify locations, and enter precise data into call-processing systems. Training and adherence to procedure are required for all duties.

Successful candidates typically have strong listening and typing skills, clear communication, and a customer-service mindset. Availability for rotating shifts and on-call coverage may be part of the role.