Emergency 911 Call Taker — 24/7 Dispatch Hero

Regional 911 Intake Solutions; Olmito (TX); Presencial; USD 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Olmito, TX seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role involves following structured procedures, daily data entry, and providing pre-arrival guidance after training.

Strong listening and typing skills are essential. Applicants should have a high school diploma or equivalent; some prior customer service or public safety experience is helpful.

Formación

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions in Olmito, TX seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. The role involves following structured procedures, daily data entry, and providing pre-arrival guidance after training.

Strong listening and typing skills are essential. Applicants should have a high school diploma or equivalent; some prior customer service or public safety experience is helpful.