Emergency Call Taker — Terrell (24/7 Shifts)

Regional 911 Intake Solutions; Terrell (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Terrell, TX is seeking a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines, verify locations, and document details in dispatch software. You will follow structured procedures and participate in ongoing training to ensure accurate, timely information for responders.

The role requires strong listening, precise typing, and clear verbal communication, with work hours that may include rotating shifts in a 24/7 operation.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Terrell, TX is seeking a dedicated 911 Call Taker to handle incoming emergency and nonemergency lines, verify locations, and document details in dispatch software. You will follow structured procedures and participate in ongoing training to ensure accurate, timely information for responders.

The role requires strong listening, precise typing, and clear verbal communication, with work hours that may include rotating shifts in a 24/7 operation.