Raleigh 911 Call Taker: Immediate Emergency Response

Regional 911 Intake Solutions; Beckley (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions seeks an 911 Call Taker to answer emergency and nonemergency lines, confirm locations, and document details using dispatch software. You will follow structured procedures and use approved questions to determine urgency and respond accordingly.

Candidates should have strong listening skills, accurate typing, and clear communication. Training and certification ensure pre-arrival instructions are provided only when appropriate.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Clear verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks an 911 Call Taker to answer emergency and nonemergency lines, confirm locations, and document details using dispatch software. You will follow structured procedures and use approved questions to determine urgency and respond accordingly.

Candidates should have strong listening skills, accurate typing, and clear communication. Training and certification ensure pre-arrival instructions are provided only when appropriate.