Emergency Call Taker - 24/7 Public Safety Support

Regional 911 Intake Solutions; Lakeview (NC); On-site; USD 40,000 - 60,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Lakeview, NC, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. You will follow structured questioning and maintain accuracy under pressure.

Successful candidates will have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow procedures. Training and certifications are required for pre-arrival instructions.

Qualifications

• High school diploma or equivalent.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Lakeview, NC, is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch. You will follow structured questioning and maintain accuracy under pressure.

Successful candidates will have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow procedures. Training and certifications are required for pre-arrival instructions.