911 Call Taker: Life-Saving Emergency Communications

National Public Safety Careers; Georgia; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Pinehurst, GA. You will handle emergency and nonemergency lines, collect location data, and enter information into dispatch software to support responders.

Ideal candidates have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications will be provided where required.

Qualifications

• High school diploma or equivalent.
• Customer service or call-center experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Pinehurst, GA. You will handle emergency and nonemergency lines, collect location data, and enter information into dispatch software to support responders.

Ideal candidates have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures. Training and certifications will be provided where required.