Life-Saving 911 Call Taker & Dispatcher

National Public Safety Careers; Greensboro (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Greensboro to answer emergency and nonemergency lines. You will confirm incident locations, gather callback information, and enter data into dispatch systems while coordinating with responders.

The role requires strong listening and typing abilities, clear verbal communication, and adherence to structured procedures during high-stress calls. Training and certifications are provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural discipline

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Greensboro to answer emergency and nonemergency lines. You will confirm incident locations, gather callback information, and enter data into dispatch systems while coordinating with responders.

The role requires strong listening and typing abilities, clear verbal communication, and adherence to structured procedures during high-stress calls. Training and certifications are provided.