911 Call Taker: Start a Career in Emergency Communications

National Public Safety Careers; Braselton (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Braselton, GA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller details, and enter information into dispatch systems. The role may involve rotating shifts and requires completing call-taking training and certifications.

Applicants should have a high school diploma or equivalent, plus strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Braselton, GA seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller details, and enter information into dispatch systems. The role may involve rotating shifts and requires completing call-taking training and certifications.

Applicants should have a high school diploma or equivalent, plus strong listening skills, accurate typing, and clear verbal communication.